Refund policy
RETURNS
30 Day Free Returns
We accept returns, for unused items in original packaging and condition, within 30 days of the date your order is shipped.
We do not accept returns for items listed under the BULK PACKS section of the site.
Contact us at qaswab2b@gmail.com for a return label. Please include your order number in the Subject line of the email.
In rare cases, QaswaDirect may make the decision to no longer offer returns to certain individuals (based on name, address, IP address, etc) on a case by case basis due to return frequency, or other factors. This policy helps us keep our 30 Day Free Return policy available to everyone.
Full refunds are made as long as items are returned in the original condition they were shipped in.
Unless otherwise stated at the time of purchase, items we sell do not come with a warranty outside of our return policy.
Refunds can only be made to the original payment method.
CANCELLATIONS
Cancel Anytime Before Your Order Ships
You can request to cancel an order for a full refund any time before the order ships. Contact us at team@weincense.com to cancel an order. Please include your order number in the Subject line of the email.
While rare, QaswaDirect reserves the right to proactively cancel any order for reasons including, but not limited to: out-of-stock items, logistical issues, perceived risk of fraud, and general customer service decisions. Orders cancelled by QaswaDirect will be refunded in full unless otherwise required.
